DELIVERY & RETURNS
Delivery
We ship and deliver all our orders Australia wide and internationally. International orders have an additional charge, which is mentioned at checkout based on the delivery address. All online orders are shipped from our fulfilment centre in Parramata, NSW. For pickups, kindly reach out via Instagram or email at info@zerotoone.store, mentioning that you would like to purchase a product, and the team can assist you. We ship all orders within 24 hours of receiving them. Please check your spam folder in case our email was redirected there. Kindly allow us 3-5 business days for your order to be delivered. International orders take 7-10 business days to get delivered.
To track your orders, you will receive an email from us with your tracking information and estimated delivery date which is provided by our shipping aggregation service. For international orders, we use a local courier service provider and will contact you via email for the tracking number.
International delivery charges
When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination.
Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be so we'd always recommend contacting your local customs for more information before placing an order. If these charges are unpaid or you refuse to pay them, your order may be returned to us and we will be unable to refund shipping costs. There may also be costs associated with the return to us, which will be deducted from any refund value. In certain situations, your order may be destroyed by customs if duties and taxes are not paid. In this instance, we cannot refund product or shipping costs for these reasons.
Returns & Exchanges
At Zero to One, we believe that customer satisfaction is paramount. That's why we offer hassle-free exchanges on all purchases. If, for any reason, you're not completely satisfied with your order, simply reach out to our customer service team at info@zerotoone.store or drop a text on our Instagram handle.
Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and will be approved/declined for exchange. We reserve the right to not accept a return if:
- the product/s are returned after use
- the product/s are damaged
- the product/s do not have all the tags
We'll work with you to arrange an exchange if your return meets all the checkpoints. Whether you need a different size, color, or style, we're here to help make the process as seamless and stress-free as possible.
Due to the exclusivity of our products and the limited quantities, we do not have a return policy. Hence, all orders are final and we do not provide any refunds. For more info, please write to info@zerotoone.store and the team will be happy to assist you.